Refund Policy
Last updated: July 28, 2026
We aim to deliver software that is premium, reliable, and genuinely helpful. Because PDR provides both a free web demo and a free desktop trial of the whole Version 3 suite, and publishes clear system requirements, refunds are limited and assessed carefully.
1. Refund Window
Refund requests must be submitted within 14 days of purchase.
2. Valid Reasons for Refund
A refund may be approved if:
- the software fails to function as advertised,
- a technical issue cannot be resolved after reasonable support attempts,
- the activation system fails permanently and cannot be restored.
3. Not Eligible for Refund
Refunds will not be issued for:
- user error or incorrect usage,
- unsupported or corrupted file types,
- loss of data resulting from lack of backups,
- dissatisfaction with results after full processing (the demo exists for testing),
- license sharing, resale, or any other breach of the license terms in section 3 of our Terms of Service.
4. How to Request a Refund
To request a refund, email: admin@photodaterescue.com
Please copy/paste and complete the template below:
Refund Request Template (required)
Subject: Refund Request – PDR Purchase Name: Email used at checkout: Order number: Date of purchase: Operating system (Windows 10 / Windows 11): Description of the issue: (Please explain what happened and what you tried.) Have you contacted support previously? Yes/No If yes, include the support ticket reference or date.
Refunds, if approved, are processed securely by Lemon Squeezy, our payment provider.