Refund Policy

1. Refund Window

Refund requests must be submitted within 14 days of purchase.

2. Valid Reasons for Refund

A refund may be approved if:

• the software fails to function as advertised,
• a technical issue cannot be resolved after reasonable support attempts,
• the activation system fails permanently and cannot be restored.

3. Not Eligible for Refund

Refunds will not be issued for:

• user error or incorrect usage,
• unsupported or corrupted file types,
• loss of data resulting from lack of backups,
• dissatisfaction with results after full processing (the demo exists for testing),
• misuse of licences or attempts to bypass lifetime-eligibility rules.

4. How to Request a Refund

To request a refund, email: admin@photodaterescue.com

Please copy/paste and complete the template below:

Refund Request Template (required)

Subject: Refund Request – PDR Purchase Name: Email used at checkout: Order number: Date of purchase: Operating system (Windows/Mac): Description of the issue: (Please explain what happened and what you tried.) Have you contacted support previously? Yes/No If yes, include the support ticket reference or date.

Refunds, if approved, are processed securely by Lemon Squeezy, our payment provider.